General Questions

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase please contact us using our Contact Us form.

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

How do I access my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

How soon am I charged for my purchase?

A charge will immediately appear on your bank statement under the name "Sheridan Books" for the purchase of your eBooks.