Support

Support

Frequently Asked Questions

General Questions

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase please contact us using our Contact Us form.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

A charge will immediately appear on your bank statement under the name "Sheridan Books" for the purchase of your eBooks.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

Click on the "Login" link on the top right of the ShelfWise home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

eBooks

ePub and Mobi eBook files are available for purchase on our site. This guide will help you determine what software you need to read the file based on the device you are using.

Software compatible with your Computer:

Adobe Digital Editions is a free app compatible with your computer that can read our ePub format.

Bluefire Reader is a free app compatible with your computer that can read our ePub format.

Kindle Previewer is a free app compatible with your computer that can read our Mobi eBook format.

Software compatible with your iOS device:

iBooks is a free app compatible with your iOS device that can read our ePub format. This app will most likely already be installed on your device.

Adobe Digital Editions is a free app compatible with your iOS device that can read our ePub format.

Bluefire Reader is a free app compatible with your iOS device that can read our ePub format.

Amazon Kindle is a free app compatible with your iOS device that can read our Mobi eBook format.

Software compatible with your Android device:

Adobe Digital Editions is a free app compatible with your Android device that can read our ePub format.

Bluefire Reader is a free app compatible with your Android device that can read our ePub format.

Amazon Kindle is a free app compatible with your Android device that can read our Mobi eBook format.

Click here for instructions on how to download these applications to your device.

 

Our eBooks can be read on several devices for your convenience. The ePub and PDF eBook files can be read on a personal computer, eReader or handheld device. The Amazon Kindle can read the Mobi eBook format.

Visit the FAQ section for information on the software that is required to read the eBook file on a computer or handheld device.

Click here for instructions on how to download the ePub, PDF or Mobi eBook to your specific device.

The Mobi file will not automatically be loaded to your Kindle device, so you will need to download the file, then side load to your device.

 

This example shows a Mobi file being saved to a computer, then opened on a Kindle device.

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Save File

  1. 1. Select Save File.
  2. 2. Click OK.
Save File

Connect Your Device

Plug your Kindle device into your computer using a USB cord.

Connect Your Device

Transfer File

  1. 1. Navigate to the folder where the Mobi file was downloaded.
  2. 2. Find the Kindle device on the left and click the arrow to expand the folders.
  3. 3. Click on the downloaded Mobi file and either drag and drop or copy and paste it into the Documents folder.

The Mobi file will now appear on the Home screen of your Kindle device.

Transfer File
 

Yes. Our ePub and Mobi files are readable offline on a computer or handheld device.

Intro to eBooks

The term eBook refers to an electronic version of a book. eBooks can be read using an eReader or on a variety of devices using software compatible with that device. The most important consideration when purchasing an eBook is what device you intend to view the book on.

ePub/Mobi eBook: ePub and Mobi eBooks will automatically adjust to fit your screen. These eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size.  ePubs can be read on an eReader, your computer, or on an iOS or Android device using Adobe Digital Editions or other software you choose. Mobi eBooks can be downloaded and read on your Kindle device or by using the Kindle Previewer application on a computer.

The eBook format you choose must be compatible with your device or the software you wish to use. Click here for instructions on how to download software for your device.